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  • Why is a certain product discontinued?

    When a product is discontinued, it is not done impulsively, but by taking into account many factors. Decisions to discontinue or introduce a product and/or size are made in response to consumer preferences and purchasing patterns throughout the country. Please email us with the name of the discontinued product and we are happy to provide alternatives for your specific skin concerns.

  • Are Sakura Beauty Solution® products safe to use while pregnant or breastfeeding?

    Please be advised that while Sakura Beauty Solution® undergoes all possible safety testing for the quality and efficacy of our products, we have not conducted specific testing for pregnant or lactating women. Sakura Beauty Solution® recommends that women who are pregnant or lactating consult their physician before using any Sakura Beauty Solution® products.

  • Breaking out when beginning Sakura Beauty Solution®?

    Whenever you begin a new skin care regimen your skin will go through an adjustment. The breakouts can indeed be the result of your skin adjusting to the new products. If you have acne, it is normal to break out worse in the beginning as the impurities within your skin are being brought to the surface. This process is different for each person however typically it should resolve within 4 weeks.

  • What makeup should I use with Sakura Beauty Solution®?

    We get asked constantly at Sakura Beauty Solution® what type of make-up, specifically foundation, is most recommended. If you have acne or oily skin the best type of makeup is mineral makeup. Mineral makeup is simply the simplest, a natural product you can put on your skin. It is lightweight, very small, and the pigment particles seem to bind well to clean, moisturized skin. We do not recommend one brand over another. Check for brands which contain no perfumes, synthetic color dyes, or chemical preservatives. Lastly, mineral makeup contains no oils, fragrances, fillers, chemicals or synthetic ingredients. The light mineral powders also let skin breathe naturally and won't settle into pores.

  • What does exfoliation do for my skin and why is it important?

    Regular exfoliation is one of the things you can do to help transform your skin to a younger, healthier look. When you exfoliate, you are removing the dead skin cells from the upper layer of the skin, revealing the young, healthy cells underneath and encouraging new skin growth. Exfoliating reduces the appearance of fine lines and wrinkles. Skin appears brighter, fresher and healthier after exfoliating. Exfoliating prior to using a treatment product allows the active ingredients to better penetrate the skin. Exfoliating helps to unclog pores, which can prevent acne breakouts. Exfoliating speeds up the cell renewal process. There are many ways to exfoliate, including scrubs, masks, brushes and microdermabrasion devices. Since everyone's skin is different, with varying sensitivity, Sakura Beauty Solution® recommends starting with an over-the-counter scrub or mask first and monitoring how your skin reacts. Once you know your skin isn't highly sensitive to exfoliating, you may wish to move on to trying other exfoliating tools and professional treatments.

  • What can I use if I have sensitive skin?

    Sensitive skin can be so problematic and trying new products always brings concern. Sakura Beauty Solution® has several products that are formulated exclusively to help reduce irritation and inflammation. We recommend Botanical Sensitive Cream, Balancing Toner Poresolution, Sensitive Gentle Cleansing Foam, and Super Luminous Complex.

  • What does SPF mean and how do I properly use it?

    SPF is important because the sun can result in skin cancer, ages your skin that causes lines, wrinkles, loss of firmness, uneven skin tone, and rough texture. SPF stands for Sun Protection Factor, which is a measure of the amount of time you can spend in the sun before getting a sunburn. For example, if you would normally burn after 10 minutes, a sunscreen with SPF 15 should allow you to stay out for 150 minutes before burning. Keep in mind that there are factors which reduce the level of protection that you have. The reality is that most people don't apply enough. It takes 30mls (about the size of a shot glass) of sunscreen to fully protect the average body from head to toe. One teaspoon of that should be on your face. Protection can be decreased with clothing rubbing the sunscreen off, sweating or being in the water. In light of the various factors that can decrease protection, we do recommend reapplying once every 2 hours to maintain a constant level of protection, regardless of the SPF. PA ranking, which refers to the amount of protection the sunscreen offers from the UVA rays that may cause long-term skin damage. PA rankings are listed as PA+, PA++ or PA+++. The more +'s, the more protection from UVA rays. However, if a product does not have a PA rating that does not mean you are not protected against UVA rays.

  • What are the benefits of toner?

    Theoretically, toner completes the cleansing process. They maintain the PH of your skin. Cleansers tend to be more alkaline and your PH is more acid, so toners maintain that balance of your skin. Some people do without it, but it would be better for your skin to use it. Your skin will eventually return to its normal PH level after awhile but using a toner will speed up the process.

  • Do I need to use skin care every day?

    Caring for your skin requires a combination of home care and professional care. There is a level of care that only a professional can provide. Estheticians have cleansing and treatment tools and products that are not available to you as a typical consumer. Seeing them on a regular basis will help keep your skin in check and will also identify any upcoming issues. It is important to use a mask to maintain healthy skin between facials because it helps minimize flaws that distract from the natural beauty of your healthy skin. A proper cleansing of your skin morning and night is important to maintain healthy skin by cleaning the dirt and bacteria that your skin accumulates during the day. In the morning, create a fresh canvas for your makeup by cleansing skin from any debris or sweating that occurred during the night. Maintaining your body’s health is an ongoing process that requires professional help as well as dedicated home maintenance care.

  • What are blackheads?

    Like whiteheads, blackheads are a type of acne lesion. The main difference is blackheads are not covered by a layer of skin as whiteheads. In the absence of this layer of skin, the sebum (the natural oils produced by our skin) within a blackhead-affected pore is exposed to the air around you, causing the sebum to oxidize; oxidized sebum turns dark brown or black. Getting rid of blackheads and clogged pores is a process that requires products containing salicylic acid, a regular skincare regimen, and sometimes help of professionals. Layering salicylic acid on at least twice a day as a face wash or moisturizer. Exfoliating regularly is the key to keeping blackheads in check because it scrubs away dead skin cells that could clog pores.

  • How long until you know if a product works?

    The general rule is to use something for at least one month. The complete benefit of skin creams won’t be visible until after a full cycle of skin-cell turnover to take place, at least a month. Avoiding the sun and stop smoking because both factors can interfere with how well and how quickly products work. Nothing except actual medical procedures will give you instant results. Your skin might feel softer, cleaner if you try a new moisturizer or cleanser but you should still use it for at least four weeks to really test it. If you’re trying a brand new routine, you may have to wait for some time. Lighten dark spots or acne marks treatment tend to start working and you can see visible improvement within three to four weeks. Some products work really quickly, and others take longer. Use everything for at least four weeks before making decisions, have reasonable expectations for products, and be patient.

  • Why are prices different now than when I made my purchase?

    All prices and availability of products are subject to change without notice, up until the order is completed and confirmed. We make every effort to provide you the most accurate information on pricing and availability. In addition, some of the items on our website may be incorrectly priced or no longer available at the time you place your order.

  • How do I place an order?

    You can place an order on our website or email [email protected]. You will receive an email confirming your order that includes your order number. If you prefer to order by phone, please call us at 1-800-757-6039 from 10 AM – 5 PM EST Monday - Friday (except holidays). When you place an order through our toll-free number, the shipping costs and delivery schedule are the same as our online shipping costs and delivery schedule. If you are having trouble placing your order on our website, please feel free to place a telephone order.

  • How can I check my order status?

    You can call us at 1-800-757-6039 from 10 AM – 5 PM EST Monday - Friday (except holidays). Once your order ships, you will receive a shipping notification email that includes tracking information.

  • What payment methods can I use to place an order?

    Sakura Beauty Solution® USA accepts Visa, MasterCard, American Express, Discover, Apple Pay and PayPal. We are unable to accept international credit (The United States and Canada Only) cards for online purchases. When your credit card is authorized, funds are put on hold until the transaction is completed. Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations unless that is how your information appears on your statement. Contact your financial institution if you need the exact billing address associated with your credit card. PayPal is an alternate method for purchasing your order on It enables any individual with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Sakura Beauty Solution® does not accept personal checks or money orders as a form of payment for online orders. All payment forms are subject to verification and review by Sakura Beauty Solution®. Sakura Beauty Solution® reserves the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized or illegal activity.

  • When can I expect my order?

    USPS Priority takes 2-3 business days after order is shipped. Orders are typically delivered by the end of the third business day after they are shipped. Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 3 pm Eastern/12 pm Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed unless the same takes place at 3 pm Eastern/12 pm Pacific, in which case the order will be shipped on the following business day. Some locations in Alaska, Hawaii, and remote areas may require additional transit time. See for additional details. For a faster shipping option rates, please call 1-800-757-6039 from 10 AM – 5 PM EST Monday – Friday, (except holidays).

  • Why is my phone number required?

    This information is used to respond to your requests and/or contact you, if necessary, about your order.

  • What should I do if I am having trouble placing an order?

    For any technical difficulties you are experiencing with our website, please contact our Customer Service at 1-800-757-6039 from 10 AM – 5 PM EST Monday – Friday, (except holidays).

  • What should I do if I could not complete the checkout process?

    If you receive the following error message on the Shipping Address page, please check the address that you entered for typos, misspellings, or abbreviations. We have encountered one or more errors with this shipping address: Invalid Zip, City and State Combination. If you have correctly entered all your information and are unable to complete the checkout process, we may need further information. Please call us at 1-800-757-6039 from 10 AM – 5 PM EST Monday – Friday (except holidays) to verify your information so that we can process your order.

  • What is the return policy?

    We want to ensure your complete satisfaction so we will happily accept returns in accordance with Sakura Beauty Solution® Return & Exchange Policy. Contact us at 1-800-757-6039 to speak to a Customer Service Representative to request a return. You must have purchased the item from us at To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 30 days of the date for which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures. We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition. Damaged or defective items returned without their original packaging will not receive a refund. Please refer to Sakura Beauty Solution® Return & Exchange Policy. We regret that we are unable to refund your original shipping charges, if applicable unless the return was a result of our error. Please allow two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction. When you return your purchase to Sakura Beauty Solution® by mail and we receive your item within 60 days of purchase, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item. If you paid with PayPal, you will receive a full refund to your PayPal account. Items may not be returned by mail, and will not be refunded, 90 days after the purchase date. Items shipped to Sephora outside of the returns window may not be returned to you.