Return and Exchange Policy
RETURN & EXCHANGE QUALIFICATIONS
How do I return an item?
We want to ensure your complete satisfaction so we will happily accept returns in accordance with Sakura Beauty Solution® Return & Exchange Policy. Please make sure your return matches all criteria. By requesting a product return, you agree to accept our shipment of the item back to you as well as pay all associated costs if it is ineligible for return. If you purchased Sakura Beauty Solution® products at a store/spa/salon, please first contact that store directly to inquire about their return policy. If you have any difficulties, please contact us at [email protected] or Customer Service 1-800-757-6039.
How to request a return?
Contact us at 1-800-757-6039 or [email protected] to speak to a Customer Service Representative. You must have purchased the item from us at www.sakurabeauty.com. Provide the following information: name, items you like to return, order number, reason and explanation for return, describe the condition of the product (unopened, used, plastic seal broken), request for a resolution (full refund, partial refund, store credit, send a new item, exchange for another product).
What qualifies for a full refund?
You can receive a full refund if product return request is submitted within 30 days and products are unopened and in its original packaging, with all accessories and the plastic seal is still intact. Return order shipment cost is paid by buyer. You must also follow the Return Procedures. We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition. Damaged or defective items returned without their original packaging will not receive a refund.
What qualifies for a partial refund?
Not qualify for a full refund? We trust and believe in our products, so if you are not satisfied with our products we will refund a partial amount of your original purchase out of good faith. Excluding the shipping expenditure. Return order shipment cost is paid by buyer.
How do I ship return items? Securely pack the product(s) you are returning and include a copy of your original packing slip in an appropriately sized box. Print and attach the return shipping label on to the package to be returned. Return via USPS or your choice of a mail carrier. After we receive, inspect and process your return, a refund will be issued in accordance with Sakura Beauty Solution® Refund Procedures.
Where do I ship return product(s) to?
Sakura Beauty Solution USA
Attn: Return 5378 Buford Highway Suite 202
Atlanta, GA 30340
When will I receive a refund?
If you are entitled to a refund in connection with a return, the following conditions will apply: Your refund will be in the form of payment used for the purchase. The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions or coupons that you received), including sales tax charged with respect to the item. Credits will be issued after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account. Contact us at 1-800-757-6039 to speak to a Customer Service Representative for any questions about your return, or to inquire about the status of your refund.
What if I received the wrong product?
You should always receive the item you ordered in the condition it was listed in at the time of purchase. If not, Sakura Beauty Solution® wants to make it right for you. If you received an item other than what was listed, even if it is a different color, please contact Customer Service Representative at 1-800-757-6039.
Who is responsible for an item’s safe return?
The title for the product being returned and the risk of loss shall be with the customer at all times during the shipment of a product to our office. Additionally, any shipments from our office back to the customer for being ineligible for return per Sakura Beauty Solution(R) Refund & Exchange Qualifications are the responsibility of the customer. The title to the product being returned will transfer from the customer to Sakura Beauty Solution® only upon receipt of the product by said of the seller.
What do I do if my shipment is damaged or defective?
Please carefully inspect the item before you sign to accept any shipped item. If your shipped item is defective, please contact Customer Service at 1-800-757-6039 and we will be glad to work with you regarding a refund or replacement.
The Carrier is Still There:
If the item is damaged and the carrier has not left your location, please have the carrier note on the delivery paperwork that the item has been received in damaged condition and that you are refusing the shipment. The carrier will then take the damaged item and return it to our office. Once the package has been refused and taken back by the carrier, please contact Customer Service at 1-800-757-6039. Based on stock availability and your preference, we will issue you a replacement or a refund once we have confirmed the refusal.
The Carrier has Left:
If the damage has been discovered after the carrier has already left your location, please contact the carrier that delivered your item immediately to alert them of the situation. Then, please contact Customer Service at 1-800-757-6039 and we will be glad to work with you regarding a refund or replacement. Please have the following details ready: A digital pictures of the damage (if available), a description of the damage to the contents, a description of the condition of the package, and how the order was received (left at front door, signed for, etc.).